1. Definitions
- Platform: the ReceberSMS website, app and Telegram bot available at the official domains.
- User: any natural person who uses the Platform.
- Temporary Number: a disposable virtual phone number provided by the Platform to receive SMS messages.
- Top-up Balance: credits purchased by a User to use the Platform services.
2. General Rules
2.1 ReceberSMS provides temporary numbers primarily for receiving verification SMS. Availability is not guaranteed for every message or service.
2.1.1 The Platform provides Temporary Numbers on a best-effort basis. Delivery and receipt of SMS messages depend on third-party mobile operators, network providers, and external services. The Platform does not guarantee that any SMS will be delivered, received, accepted, or processed by any third-party service.
2.2 Use of the Platform implies acceptance of these Terms. If you do not agree, stop using the Platform immediately.
2.3 ReceberSMS expressly condemns and strictly prohibits any illegal, fraudulent, deceptive, or harmful use of the Platform, its Temporary Numbers, accounts, or credits. The services must be used exclusively for lawful purposes and in accordance with the rights of third parties.
2.3.1 Users may not use the Platform for any unlawful, fraudulent, abusive, or harmful purpose, including but not limited to money laundering, phishing, spam, identity theft, harassment, creation of fake accounts intended to violate third-party Terms of Service, circumvention of legal restrictions, or any activity that infringes the rights of others.
2.3.2 It is expressly forbidden to use a Temporary Number to impersonate another person, obtain unauthorized access to accounts, deceive individuals or organizations, create or operate accounts for scams, or facilitate any form of electronic, financial, or identity-related fraud.
2.3.3 Users must not trick, pressure, mislead, or induce a third party to pay for credits, top-ups, or other services under false pretenses, including by impersonating a family member, friend, company, or public official. Using funds obtained through fraud or other unlawful activity is strictly prohibited.
2.3.4 Purchasing credits or receiving a Temporary Number does not authorize any violation of the law, third-party rights, or applicable contractual obligations. Users are responsible for verifying that their intended use is lawful.
2.3.5 ReceberSMS does not authorize, direct, endorse, or participate in independent illegal activities undertaken by Users through third-party services. The existence of a transaction, Temporary Number, or account on the Platform does not imply approval of the User's conduct.
2.3.6 Violations or reasonably suspected violations may result in immediate suspension, termination, or permanent banning of the account, without prior notice, and may be reported to police, prosecutors, or other competent authorities, as permitted or required by law.
2.4 ReceberSMS may modify, suspend, or discontinue services at any time. When feasible, changes will be announced.
2.5 The Platform does not guarantee uninterrupted availability and may perform maintenance, upgrades, or emergency interventions at any time, with or without prior notice.
3. Registration and Access
3.1 Registration may be required to use certain features.
3.2 Users must provide accurate information and keep credentials secure. You are responsible for all actions performed with your account.
3.3 Users represent that they have the legal capacity to enter into this agreement under applicable law. If required by applicable law, minors must obtain authorization from a parent or legal guardian.
4. Services
4.1 Temporary Numbers are provided for short-term reception of SMS messages (by default 20 minutes unless otherwise stated).
4.1.1 Some third-party services may reject, restrict, or block virtual or temporary phone numbers. Such restrictions are entirely outside the Platform's control and do not constitute a defect or failure of the service.
4.2 After the defined period, the number becomes inactive and the Platform is not responsible for any subsequent use or consequences.
4.3 ReceberSMS is not responsible for restrictions or blocks imposed by third parties, including mobile operators or external services.
4.4 SMS messages associated with Temporary Numbers may be permanently deleted after the number expires and cannot be recovered.
4.5 The User acknowledges that the Platform provides access to Temporary Numbers only and does not guarantee the creation, maintenance, verification, recovery, or continued availability of any account with third-party services.
5. Top-up Balance and Validity
5.1 Users may buy credits (Top-up Balance) to use Platform services via the app or the Telegram bot.
5.2 Balances can be assigned an expiration date. The Platform will communicate any validity period to users through its official channels.
5.2.1 Unless otherwise stated, the validity period of purchased balances will be displayed in the User account or communicated through the Platform's official channels.
5.3 Expired balances may be removed without obligation to refund, unless otherwise stated by the Platform.
5.4 Balances are personal, non-transferable and not shareable with third parties.
5.5 Prices, fees, and service costs may be changed at any time without affecting purchases already completed.
6. Refund Policy
6.1 Refund requests are accepted within 1 (one) hour after a top-up, provided the credits were not used.
6.2 Verification of a refund may take up to 5 business days from the moment all required information is provided.
6.3 No refunds will be issued after partial or full use of credits, or if credits expired according to the announced validity.
6.4 Refund eligibility for failed activations or unsuccessful SMS reception shall be determined solely by the Platform after verification of internal service logs and technical records.
7. Complaints and Support
7.1 Complaints should be submitted through the Platform's online chat or official support channels within 30 days of the event.
7.2 Provide relevant details (time, transaction, description) to help investigation.
7.3 Suspected fraud, impersonation, unauthorized account access, or other illegal activity may be reported to the official support email addresses listed in these Terms. ReceberSMS may review such reports and take appropriate measures, subject to applicable law.
8. Liability
8.1 Each User is responsible for the purpose and manner in which they use Temporary Numbers and Platform credits, including any third-party accounts they create or access, messages or interactions they initiate, and payments or representations they make. The User must ensure that all such activities comply with applicable law and respect the rights of others.
8.2 The Platform is not liable for:
- third-party failures (operators, external services);
- use or misuse of numbers after expiration;
- legal consequences arising from Users' actions.
- independent acts of fraud, scams, impersonation, theft, money laundering, or other illegal conduct committed by Users or third parties, to the extent permitted by applicable law;
- losses caused by a User misleading another person into funding credits or purchases, to the extent such losses are not legally attributable to the Platform;
8.2.1 The Platform is not affiliated with, endorsed by, or responsible for any third-party website, application, online service, or organization for which Temporary Numbers are used.
8.3 The Platform may suspend, restrict, terminate, or permanently ban any User account, temporarily or permanently, at its sole and exclusive discretion, with or without prior notice, whenever it determines that such action is necessary to protect the Platform, its users, its business interests, comply with legal obligations, prevent abuse or fraud, or for any other legitimate reason. The Platform may also cooperate with competent authorities whenever required by applicable law.
8.4 To the maximum extent permitted by applicable law, the Platform's total liability arising from any claim shall not exceed the amount paid by the User for the specific service giving rise to such claim.
8.5 The Platform provides access to temporary numbers as a technical service. It does not control the independent decisions, communications, third-party account activity, or financial transactions conducted by Users outside the Platform. To the maximum extent permitted by law, ReceberSMS is not responsible for harm arising exclusively from such independent unlawful conduct and not attributable to any act or omission of the Platform.
8.6 Users who commit fraud or other unlawful acts may be personally subject to civil, administrative, and criminal consequences under applicable law. The competent public authorities and courts, not the Platform, determine whether an offense has occurred and the corresponding legal consequences.
8.7 Where ReceberSMS identifies credible indicators of unlawful activity or receives a substantiated complaint, it may investigate within its lawful capabilities, refuse service, restrict access, suspend an activation, or permanently ban the account. Measures may be taken without prior notice when reasonably necessary to protect others, prevent further harm, or comply with legal obligations.
8.8 ReceberSMS may voluntarily report suspected fraud or other criminal activity to competent law-enforcement or regulatory authorities where legally permitted, and will comply with binding lawful requests. Relevant records and information will only be preserved or disclosed on an appropriate legal basis, subject to applicable privacy and data-protection requirements.
8.9 The User agrees not to use the Platform as a means to conceal unlawful activity or evade legal accountability. Suspension or banning does not prevent ReceberSMS from cooperating with lawful investigations, nor does it eliminate the User's potential legal obligations.
8.10 Nothing in these Terms excludes or limits any liability, consumer right, data-protection duty, or other obligation that cannot lawfully be excluded or limited, including liability for the Platform's own acts or omissions where imposed by applicable law.
9. Confidentiality and Data
9.1 Confidential information provided by the Platform must be kept secret and used only for authorized purposes.
9.2 The Platform processes personal data according to applicable law, including the Brazilian General Data Protection Law (LGPD — Law No. 13.709/2018), where relevant.
9.3 For details on data processing, see the Platform's Privacy Policy.
9.4 The Platform may retain technical logs, access records, transaction information, and other operational data for security, fraud prevention, legal compliance, dispute resolution, and service improvement purposes, in accordance with applicable law.
10. Force Majeure
The Platform is not responsible for interruptions caused by events beyond its control, including natural disasters, telecom outages, government actions, third-party failures, or other force majeure events.
11. Intellectual Property
11.1 All trademarks, logos, software, source code, databases, designs, content, documentation, and other intellectual property associated with the Platform are owned by GenkiMedia or its licensors and are protected by applicable intellectual property laws. No rights are granted to Users except the limited right to access and use the Platform in accordance with these Terms.
12. Term and Termination
12.1 These Terms apply from the date the User accepts them and remain in force until terminated.
12.2 The Platform may terminate access for Users who breach the Terms. Users may cancel their accounts at any time via the Platform support channels.
12.3 Termination does not relieve the User of obligations accrued prior to termination.
12.4 These Terms shall be governed by the laws of the Federative Republic of Brazil, without regard to conflict of law principles.
12.5 Any dispute arising from these Terms shall be submitted to the competent courts of the State of Minas Gerais, Brazil, unless otherwise required by mandatory consumer protection laws.
13. Miscellaneous
13.1 The Platform may update these Terms at any time by posting the new version on the official domains. Continued use after changes means acceptance.
13.2 If any provision is found unenforceable, it will be reinterpreted to achieve its purpose to the greatest extent permitted by law; other provisions remain in effect.